Help & Support

Welcome to FitNova Support. Below you will find direct, step-by-step guidance on account settings, subscription management, workout tools, nutrition scanning, chat privacy, and how to reach our support desk.

1. Subscriptions & Billing

How do I cancel my Pro or Elite subscription?

All FitNova subscriptions are billed and processed directly through the Apple App Store or Google Play Store. To prevent recurring charges, you must cancel your subscription at least 24 hours before the end of your current billing period:

• On iPhone / iPad (Apple App Store):

  Open device Settings → tap your Apple ID profile at the top → tap Subscriptions → select FitNova → tap Cancel Subscription.

• On Android (Google Play Store):

  Open the Google Play Store app → tap your Profile Icon in the top-right corner → tap Payments & subscriptions → tap Subscriptions → select FitNova → tap Cancel subscription.

Note: You will retain access to your paid features until the final day of your current billing period.

How do I request a refund?

Because in-app subscription payments are handled directly by Apple and Google, developers do not hold payment details or direct refund capabilities. All refund requests must be submitted directly through the store provider where you purchased the subscription:

• Apple App Store Users: Visit reportaproblem.apple.com, sign in with your Apple ID, locate your FitNova transaction, and select "Request a refund".
• Google Play Store Users: Visit the Google Play Refund Portal to submit a refund request for recent transactions within 48 hours of purchase.

What is included in the Free, Pro, and Elite tiers?

• Free Tier: 60 to 70 prebuilt workout routines, access to the full 300+ exercise library, core activity tracking, and country leaderboards.
• Pro Tier: Unlimited natural-language AI workout generation, 1-click workout-linked diet plans, and active nutrition logs.
• Elite Tier: Unlimited AI food vision photo scanning, private meal journal history, advanced metabolic analytics, and priority feature access.

Why am I charged after deleting the app from my phone?

Uninstalling the app or deleting your account inside the app does not cancel an active store subscription. Store subscriptions must be canceled explicitly in your device's Apple ID or Google Play Store settings to prevent future recurring charges.

2. Account Management & Deletion

How do I permanently delete my account and data?

FitNova provides a direct, simple in-app account deletion mechanism in compliance with store privacy policies:

• In-App Deletion Steps: Open the FitNova app → navigate to Settings → Account → Delete Account → review the confirmation notice and tap Confirm Deletion.
• Immediate Deletion: Upon your confirmation, your profile information, biometrics, custom workouts, nutrition logs, stored meal history photos, and chat metadata are permanently purged from active databases.
• Important Subscription Warning: Deleting your in-app account does not cancel recurring billing through Apple or Google Play. Cancel your subscription in your device settings prior to account deletion to avoid recurring charges.

Is my email address visible to other users?

No. Your email address and login credentials are strictly private and never exposed to any other user. Across all public workouts, cloned routines, leaderboards, and chat conversations, you are identified solely by your chosen unique @username and display name.

How do I exercise GDPR or CCPA privacy rights?

To request an export of your data, correct personal records, or submit any formal privacy inquiry, email our team at support@fitnovaapp.com with the subject line "Privacy Rights Request".

3. Workouts & Exercise Library

How does the AI Workout Generator work?

The FitNova AI Workout Generator analyzes your inputted parameters—such as your fitness experience, target goal, available equipment, body focus areas, and schedule—to automatically structure personalized workout splits. AI workout suggestions are informational estimates designed to assist your fitness training.

What is Workout Cloning and how does it work?

When an athlete publishes a routine as "Public", other community members can view, like, and clone that workout. Cloning creates an independent copy of the workout routine in your personal account library while permanently preserving creator attribution to the original author's public @username.

How do I make my workouts Private?

You have complete control over routine privacy. Inside any workout editor, switch the visibility toggle to "Private". Private workouts remain strictly visible to your authenticated account only and never appear in public discovery.

How many exercises and prebuilt routines are available?

FitNova includes an extensive database of 300+ categorized exercises with detailed instructions and form guidance, alongside 60 to 70 prebuilt workout routines for various fitness levels.

4. AI Food Vision & Nutrition Tracking

How does the AI Food Scanner estimate calories and macronutrients?

Our machine vision model analyzes your food photo, detects dish components, estimates the culinary country of origin, and calculates estimated calories and macronutrients (protein, carbs, fats, fiber). Because ingredients and portions vary, all data consists of intelligent estimations. You have complete control to review, verify, and edit all values before saving meals to your personal history journal.

What are 1-Click Workout-Linked Diet Plans?

This feature analyzes your active workout session intensity and generates nutritional splits aligned with athletic performance and recovery (including pre-workout fuel, post-workout protein, and recovery splits), drawing from our meals database.

Are nutritional calculations considered medical advice?

No. FitNova is not a medical device or healthcare provider. All workout routines, nutritional calculations, and diet plans are provided strictly for educational and informational purposes. Consult a certified healthcare professional before starting any new training routine or making significant dietary changes.

5. Encrypted Chat & User Safety

Who can read my chat messages or listen to my voice notes?

Only you and the recipient. FitNova implements peer-to-peer end-to-end encryption with dynamic, per-message cryptographic keys. Messages and voice notes are encrypted directly on your device before transmission. FitNova servers relay encrypted blobs and have zero technical capability to decrypt or read your conversations.

How do I block or report an abusive user in chat?

In compliance with app store and play store safety standards and platform policies, FitNova provides prominent in-app safety tools directly within any chat conversation and user profile:

• To Block: Open the user profile or chat options menu and select "Block User". Blocked users cannot message you or find your profile.
• To Report: Tap the "Report" button next to any message or profile. Your device client-side forwards the specific reported snippet to our safety moderation team for prompt review within 24 hours. FitNova maintains zero tolerance for harassment, bullying, and hate speech.

Are chat photos or voice notes used to train AI or analyze food?

No. Chat media and voice notes are end-to-end encrypted and completely isolated. FitNova never performs food nutrition analysis on chat photos, never collects voice notes for app functionality, and never trains AI models on private chat media.

6. Leaderboards & Activity Points

How are Leaderboard rankings calculated?

Activity points are awarded dynamically for completed workouts, consistency streaks, and logged progressive overload milestones. Points rank users across two tiers: the Country-Filtered Leaderboard and the Global Leaderboard.

Does FitNova track my real-time GPS coordinates?

No. FitNova operates with zero precise GPS tracking. Country rankings are determined strictly at the broad nation level derived from your profile selection or general network country. Your physical location and GPS coordinates are never tracked or logged.

7. Contact & Support Inquiries

If you have questions, feedback, or require assistance with your account, please reach out to our team:

We endeavor to respond to all inquiries within 24 to 48 hours.

For full terms and legal agreements, please review our Privacy Policy and Terms of Service.